AI Customer Success Manager - SMB
Core
Own success and health for a segment of Podium's small business customers, driving engagement, adoption, and retention of an AI Interaction Management platform.
Role type
Customer Success Manager (SMB)
Builds
Podium's AI Interaction Management platform for local businesses
Domain
SaaS / AI Agents / Local Business Services
Deliverable
client delivery
Required skills
Customer success management, SaaS product knowledge, AI technology working knowledge (LLMs, Voice AI), problem-solving, analytical abilities, technical adaptability
Preferred skills
Customer success platforms experience, CRM knowledge, online reputation management familiarity
Responsibilities
Serve as primary post-sales point of contact, drive product adoption and utilization, identify upselling/cross-selling opportunities, manage renewals and retention, conduct customer check-ins to optimize usage, act as trusted advisor and feedback relay to product/engineering teams