Senior Business Analyst, Post Sales
Core
Senior Business Analyst supporting post-sales operational needs, handling BAU tickets, and improving revenue systems.
Role type
Senior Business Analyst (Post Sales Operations)
Builds
Revenue systems and post-sales processes for a SaaS company
Domain
SaaS / Post-Sales Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
process mapping, data analysis, user story writing, UAT execution, cross-functional collaboration, system troubleshooting, stakeholder communication
Preferred skills
Salesforce (Service Cloud) configuration, Gainsight usage, Smartsheet, Jira, Confluence, Salesforce Administration certification
Technologies
Salesforce, Gainsight, Smartsheet, Jira, Confluence
Responsibilities
Triaging and resolving incoming BAU tickets, documenting workflows and identifying process improvements, configuring Salesforce (validation rules, flows, layouts), generating operational reports, partnering with cross-functional teams, executing UAT, writing user stories, analyzing post-launch usage data
Seniority
Senior, hands-on IC
