Business Process Analyst, Systems Engineering
Core
Create accurate, scalable process documentation and analysis for GTM, operational, and systems workflows to support systems transformation and efficiency.
Role type
Business Process Analyst
Builds
Process artifacts (swimlanes, decision trees, data flow diagrams, RACI matrices) and documentation libraries
Domain
SaaS data infrastructure
Deliverable
dashboards & analysis
Required skills
process mapping, workflow visualization, stakeholder interviewing, information synthesis, documentation management, gap identification, UAT support
Preferred skills
AI tool usage, operational reporting, CRM data analysis
Technologies
Lucidchart, Miro, Visio, Jira, Salesforce, Looker, SQL, Gong, IronClad, NetSuite
Responsibilities
Document current-state business and technical workflows using L2–L4 process maps; Create high-quality process artifacts including swimlanes, decision trees, data touchpoint diagrams, RACI matrices, and exception handling flows; Conduct stakeholder interviews and shadow end users to understand operational workflows; Synthesize complex or inconsistent information into clear, organized, and actionable documentation; Identify process gaps, unclear handoffs, operational inconsistencies, and exception paths; Maintain a centralized and well-organized process documentation library with strong versioning and documentation hygiene; Partner with TPMs and Systems teams to support systems transformation and process improvement initiatives; Build lightweight operational reports or dashboards to validate process observations and support process analysis; Support UAT activities and validate that implemented system changes align with documented workflows; Create supporting documentation and enablement materials for operational rollout and adoption efforts
