Customer Success Manager, Enterprise
Core
Manage a portfolio of ~35 high-touch enterprise trade service company accounts to ensure product value maximization and drive revenue growth.
Role type
Senior Enterprise Customer Success Manager
Builds
High-caliber customer experiences and strategic product adoption for large trade service companies
Domain
SaaS for the trade service industry
Deliverable
client delivery
Required skills
Account management, project management, data analysis, executive-level communication, solution-oriented problem solving, mentoring
Preferred skills
Multi-tasking, adaptability, entrepreneurial mindset
Technologies
ServiceTitan software platform
Responsibilities
Develop and manage a portfolio of enterprise accounts, gather intelligence on product usage, build senior-level customer relationships, solve complex customer problems, analyze user engagement data, organize customers for up-selling opportunities, mentor new hires
Seniority
Senior, hands-on IC