Technical Support Account Manager

Munich, GermanyFull-time2026-11-04 → 2026-11-10

Core

Senior Account Manager responsible for managing a $400M ARR portfolio of SaaS and On-Premise customers, acting as a trusted advisor to ensure long-term retention and value adoption.

Role type

Senior Account Manager (Service Management)

Builds

Long-term customer partnerships and service delivery for Fortune 500 clients

Domain

Enterprise Software / SaaS / On-Premise

Deliverable

client delivery

Required skills

Account management, risk mitigation, customer health metrics analysis, ITIL framework, program management, enterprise software implementation

Preferred skills

PMP certification, German or French language proficiency, complex project lifecycle management

Technologies

SaaS platforms, On-Premise systems, Services ITIL framework

Responsibilities

Manage $400M ARR portfolio, act as main point of contact for escalations, establish governance models with customers, analyze customer health metrics, coordinate ecosystem resources for issue resolution, optimize product adoption strategies.

Seniority

Senior, hands-on IC

About Ptc

PTC has a unique culture, which is fast-paced, driven and self-reliant. We are looking for talented, enthusiastic, and career-minded individuals to join our Professional Services PMO organization where you will have the opportunity to lead consulting services projects while working with a well-established and growing number of companies in a range of industries. From Aerospace & Defense to High Tech to Industrial Products and even Footwear & Apparel, PTC’s customer base is as far reaching as the products you use every day. As a member of the Global PMO team, you lead clients to value with PTC