Senior Enterprise Customer Success Manager
Core
Senior Enterprise Customer Success Manager owning portfolios of large, complex enterprise customers to drive adoption, retention, and growth.
Role type
Senior Enterprise Customer Success Manager (strategic account management)
Builds
Long-term value and adoption for enterprise B2B customers in fintech/spend management
Domain
Fintech / Enterprise SaaS / Business Spend Management
Deliverable
client delivery
Required skills
Enterprise account management, executive stakeholder engagement, churn risk identification, adoption program design, renewal strategy, stakeholder mapping, cross-functional coordination, operational forecasting
Preferred skills
SaaS/fintech domain expertise, change management, product feedback translation
Technologies
CRM, Customer Success platforms (Vitally, Gainsight), Support systems (Zendesk), BI tools (Looker, Tableau, Power BI), Project management (Jira, Asana), Collaboration (Slack)
Responsibilities
Own customer health, value realization, and growth; build trusted advisor relationships with executives; develop success plans and executive business reviews; drive product adoption and expansion; identify and mitigate churn risks; coordinate complex escalations; act as internal advocate for customer needs.
Seniority
Senior, hands-on IC
