Principal Customer Success Manager
Core
Strategic leader driving success for enterprise customers and partners by maximizing investment value, leading complex engagements, and acting as a trusted advisor to executives.
Role type
Principal Customer Success Manager (Strategic IC)
Builds
Strategic partnerships, customer adoption frameworks, and long-term growth for enterprise clients.
Domain
Manufacturing, Digital Transformation, CAD/PLM
Deliverable
client delivery
Required skills
Executive stakeholder management, Strategic account planning, Churn risk mitigation, Partner enablement, Cross-functional leadership, Business transformation expertise
Preferred skills
PMP certification, Mentoring junior CSMs, Experience with PTC partners
Technologies
PLM, ALM, CAD
Responsibilities
Lead and expand strategic relationships with enterprise clients and partners; Design and optimize partnership operating frameworks; Serve as a trusted advisor to C-level executives; Champion the voice of the customer to improve products; Own value achievement management and churn risk mitigation; Enable and coach partners in success management best practices; Mentor and develop junior Customer Success Managers.
Seniority
Principal, strategic leadership & mentorship