Senior Account Executive, Enterprise
Core
Strategic Account Executive driving expansion of Genesys Cloud (AI-powered experience orchestration) within existing enterprise customers in Sweden.
Role type
Senior Enterprise Account Executive (SaaS/CX)
Builds
Genesys Cloud platform (AI agents, workforce engagement, analytics)
Domain
Customer Experience (CX) / Contact Center as a Service (CCaaS) / Enterprise SaaS
Deliverable
production ML models
Required skills
Enterprise software sales, strategic account management, upsell/cross-sell, complex negotiation, account planning, pipeline management, executive engagement, AI value proposition
Preferred skills
CX/Contact center technology, agentic AI, digital transformation, partner ecosystem management
Technologies
Genesys Cloud, AI agents, CCaaS, SaaS
Responsibilities
Own and grow portfolio of existing enterprise customers in Sweden; Build and execute multi-year account plans; Drive upsell and cross-sell across Genesys Cloud offerings; Lead complex, consultative sales cycles from identification to close; Build business cases showing measurable value for CxO/board; Partner with Customer Success and Presales to strengthen adoption and retention; Manage renewals and competitive threats; Complete whitespace and AI-readiness assessments.
Seniority
Senior, hands-on IC
