Senior Manager, Subscription Management - SER
Core
Lead the Southern Europe Region (SER) Subscription Management team to drive renewal performance, ARR retention, churn mitigation, and commercial lifecycle management across direct and channel businesses.
Role type
Senior Manager, Subscription Management
Builds
Subscription Management team and recurring revenue growth for PTC's enterprise software in Southern Europe
Domain
Enterprise Software / SaaS / PLM / CAD
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
People leadership, commercial strategy, operational excellence, change management, stakeholder alignment, performance coaching, cross-functional partnership, data-driven decision making, contract optimization, forecast management
Preferred skills
Enterprise software/SaaS/PLM/CAD experience, international team management, CRM/forecasting systems (Salesforce), large channel ecosystem management
Technologies
Salesforce
Responsibilities
Own renewal performance, ARR preservation, and churn mitigation for SER; Lead and develop a high-performing regional Subscription Management team; Drive strategic initiatives and commercial transformation programs; Establish cross-functional operating rhythms; Provide leadership on complex renewals and contract modernization; Coach Subscription Managers on specific commercial behaviors; Set measurable expectations and hold team accountable for improvement; Build relationships with customers, partners, and internal stakeholders
Seniority
Senior Manager, hands-on people leader
