Services Engagement Director
Core
Shape how Genesys Professional Services helps customers turn customer experience strategy into successful implementation, consulting, and managed services engagements.
Role type
Senior IC services engagement director (strategic sales & consulting)
Builds
Professional Services engagements (implementation, consulting, managed services)
Domain
Customer Experience (CX) / AI Orchestration / Enterprise Services
Required skills
strategic services sales, complex deal negotiation, stakeholder management, pipeline development, commercial strategy, customer transformation, cross-functional leadership, presentation skills
Preferred skills
MBA, Salesforce proficiency, PMP/PRINCE2/Six Sigma/Lean Process certifications
Technologies
Salesforce
Responsibilities
Own end-to-end development of strategic Professional Services opportunities; Drive alignment across Account Executives, Customer Success Managers, and services leaders; Develop a strong pipeline of services opportunities; Build trusted relationships with customer stakeholders; Lead customer presentations and proposals; Influence commercial strategy to negotiate and close complex engagements; Contribute to strategic and tactical planning for Professional Services
Seniority
Senior, hands-on IC