Customer Director - Professional Services
Core
Lead the Professional Services practice to define go-to-market strategy, build C-suite relationships, and drive AI transformation programs for major firms.
Role type
Senior Customer Director / Practice Lead
Builds
AI transformation programs, commercial pitches, and thought leadership content for professional services firms
Domain
Professional Services (Finance, Legal, Accounting, Managed Services) + Applied AI
Deliverable
client delivery
Required skills
Strategic advisory, C-suite relationship management, commercial growth, complex transformation program leadership, cross-functional team leadership, thought leadership articulation
Preferred skills
Deep experience in Finance/CFO/Treasury functions, background in professional services/BPO/consulting, expertise in agentic AI applications
Technologies
Agentic AI, production-grade software delivery platforms
Responsibilities
Lead complex AI transformation programs from strategy to production delivery; Build trusted relationships with C-suite leaders; Shape commercial pitches and demos; Elevate industry profile via thought leadership; Guide multidisciplinary delivery teams; Manage a practice within a practice
Seniority
Senior, hands-on IC with strategic leadership
