Senior Customer Success Manager
Core
Drive adoption, expansion, and renewal for high-visibility mobility sector accounts by acting as a trusted advisor and voice of the customer.
Role type
Senior Customer Success Manager
Builds
Customer adoption programs and strategic partnerships for PTC solutions
Domain
Industrials, Mobility, CAD, PLM, ALM
Required skills
Account management, Stakeholder engagement, Strategic partnership development, Executive communication, Technical solution understanding, Adoption program management
Preferred skills
Experience in Industrials/Electronic/MedTech/Aerospace, CAD/PLM/ALM domain knowledge, Project management, Matrix environment coordination
Technologies
CAD, PLM, ALM
Responsibilities
Manage critical adoption programs for key accounts, Act as the voice of the customer to provide feedback on product quality, Collaborate with PTC stakeholders to drive effective adoption and expansion, Identify and react to new threats and opportunities, Ensure successful adoption of acquired solutions
Seniority
Senior, hands-on IC