Senior Customer Success Manager
Core
Strategic partner to enterprise customers in the Philippines, translating AI and technology capabilities into measurable business outcomes and operational efficiency.
Role type
Senior Enterprise Customer Success Manager (Strategic IC)
Builds
Customer success strategies, adoption plans, and executive engagement programs for enterprise clients.
Domain
Enterprise Customer Experience (CX), AI, and Cloud Orchestration
Required skills
Strategic business acumen, executive stakeholder management, AI use case identification, cross-functional orchestration, commercial awareness, change management, risk assessment, growth strategy
Preferred skills
CX/Contact Centre background, AI/automation experience, Asia region (Malaysia/Singapore) market knowledge, Genesys platform familiarity
Technologies
Genesys Cloud, Agentic Orchestration Platform, AI/ML tools
Responsibilities
Own success strategy for enterprise customer portfolio, build trusted relationships with senior stakeholders, drive measurable customer value, help customers navigate AI opportunities, orchestrate cross-functional teams (Sales, Support, Product), identify expansion opportunities, maintain customer health and risk view
Seniority
Senior, hands-on IC with strategic scope
