Sr. Services Engagement Director
Core
Drive Professional Services growth and revenue for strategic Canadian accounts in the telecommunications and financial services sectors by delivering advisory, implementation, migration, and transformation services.
Role type
Senior Services Engagement Director (Strategic Account Leadership)
Builds
Professional Services revenue, complex transformation roadmaps, and long-term account growth
Domain
SaaS, Cloud, Customer Experience (CCaaS), AI-enabled CX, Enterprise Services
Required skills
Professional Services sales, SaaS/Cloud sales, complex enterprise deal negotiation, account planning, pipeline development, executive stakeholder management, cloud migration strategy, CCaaS domain expertise, commercial judgment, services strategy formulation
Preferred skills
AI adoption advisory, AI governance, AI-enabled CX transformation, services strategy for large Canadian telco/banks, Genesys Cloud platform familiarity, delivery organization collaboration
Technologies
Genesys Cloud, CCaaS platforms, AI platforms, Cloud migration tools
Responsibilities
Own Professional Services revenue growth and pipeline creation for assigned accounts; Lead complex services sales motions connecting capabilities to customer outcomes; Develop outcome-based proposals and executive messaging; Partner with Account Executives and delivery leadership to align strategy; Achieve revenue targets through disciplined account planning and deal execution; Advise executives on transformation roadmaps and AI adoption; Navigate complex enterprise stakeholder environments to close engagements; Expand services footprint within existing accounts; Monitor market trends and competitive dynamics.
Seniority
Senior, hands-on IC with strategic account ownership
