Senior Account Manager, IT-Enabled Services
Core
Shape transformation strategy aligned to customer business outcomes, improving delivery efficiency, automating processes at scale, and enabling new AI-led service lines.
Role type
Senior Account Manager, IT-Enabled Services
Builds
AI-led service lines, automated delivery processes, and scaled multi-client delivery platforms
Domain
IT-Enabled Services (financial services, retail, manufacturing, healthcare, energy, government, education)
Deliverable
client delivery
Required skills
strategic planning, executive relationship building, go-to-market planning, pipeline management, AI program leadership, cloud modernization leadership, cybersecurity program leadership, service-delivery automation, contact-center modernization, data security and compliance
Preferred skills
industry benchmarks, creative problem-solving, coaching customers on strategy transformation
Technologies
AI, cloud, cybersecurity
Responsibilities
Define strategic vision and lead transformation alongside customer CxO-level decision-makers; develop go-to-market plans and co-sell execution tactics; lead pipeline reviews; articulate complex problems and solutions to C-level executives; solve IT Enabled Services business challenges through innovative technology solutions.
Seniority
Senior, hands-on IC