Senior Account Manager, IT-Enabled Services

## About the role Apply your knowledge of the ITeS sector to shape a transformation strategy aligned to the customer's business outcomes, improving delivery efficiency, automating processes at scale, and enabling new AI-led service lines. Challenge and guide the organisation through constructive conversations about their business and technology. ## Strategic Customer Engagement * Demonstrate long-term, differentiated value, and proactively build relationships across multiple levels of the customer's organisation to secure alignment and execution. * Keep the bigger picture in view, absorbing complex information and bringing creative, conceptual problem-solving to every engagement. ## Business Relationship Owner * Define the strategic vision and lead the transformation alongside the customer's CxO-level technology, digital, and business decision-makers. * This calls for strong leadership and the confidence to challenge conventional thinking — because your success is measured by your customer's success. ## Customer development and growth * **Sales and Acceleration**: You will develop a go to market plan and Co-Sell execution tactics, lead pipeline reviews and coach customers to transform their strategies around sales and consumption. ## Executive Relationship Building * Bring innovative industry solutions, benchmarks, and references to C-level executives that drive efficiency, optimisation, and greater customer satisfaction. ## Strong Communicator * Articulate complex problems and solutions in a clear, logical, and impactful way. ## Requirements * Master's Degree in Business Administration AND 2+ years experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation * OR Bachelor's Degree in Business, Technology, or related field AND 3+ years experience working in a relevant industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation * OR equivalent experience. * 10+ years of experience in enterprise technology sales, solution consulting, technical consulting, or technology strategy roles, with a proven track record of driving customer business outcomes. * Experience engaging and influencing executive-level decision makers, including CIOs, CTOs, CISOs, and business leaders. * Experience leading AI, cloud modernisation, cybersecurity, or digital innovation programmes. * Industry-recognised certifications in Cloud, AI, Security, Architecture, or related technology domains. * Strong executive communication, stakeholder management, consulting, and strategic planning skills. * A genuine interest in technology, with a solid foundation in core technologies. * Deep experience solving IT Enabled Services business challenges — service-delivery automation, contact-centre and customer-experience modernisation, scaling multi-client delivery platforms, and data security and compliance for client data — through innovative technology solutions. ## What we offer * This position is not eligible for visa sponsorship. * Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.