Mid-Market Account Manager
Core
Own commercial growth of a defined territory of Arena customers, focusing on expansion, adoption alignment, and long-term value realization.
Role type
Mid-Market Account Manager (SaaS)
Builds
Expansion revenue and adoption for Arena platform within mid-market segment
Domain
Industrial software / PLM / Manufacturing
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
SaaS account management, territory patch management, expansion/upsell execution, cross-functional influence, stakeholder engagement, pipeline creation, forecasting, CRM hygiene, structured sales methodology
Preferred skills
Mid-market SaaS environment experience, customer adoption platforms (e.g., Gainsight), pod model experience, MEDDIC methodology
Technologies
Arena, Gainsight
Responsibilities
Manage portfolio of mid-market accounts within assigned territory, identify and close expansion opportunities (users, teams, use cases), orchestrate cross-functional resources (Customer Success, Solution Consulting, Delivery, Marketing, Renewal), serve as primary commercial point of contact, maintain expansion pipeline and accurate forecasts
Seniority
Mid-level, hands-on IC
