AI and Experience Orchestration Director
Core
Lead AI and Experience Orchestration strategy for Genesys core account teams and clients, driving adoption of AI-powered customer experience solutions.
Role type
Senior Director, AI Strategy & Sales Enablement
Builds
AI-powered customer experience solutions and orchestration platforms for enterprise clients
Domain
Customer Experience (CX) / Contact Center / Enterprise Software
Deliverable
product features
Required skills
AI subject matter expertise, pre-sales strategy, C-level stakeholder management, deal strategy influence, sales campaign execution, customer workshop leadership, opportunity pathway development, cross-functional partnership
Preferred skills
Selling leading AI solutions for CX or contact center transformation
Technologies
Genesys Cloud, Agentic Orchestration Platform, Conversational AI
Responsibilities
Lead detailed discussions with technical and business stakeholders; Engage with senior and C-level leaders to orchestrate complex opportunities; Influence and guide deal strategy with account executives; Drive field execution of AI portfolio programs including sales campaigns; Serve as trusted subject matter expert modeling best practice sales motions; Provide hands-on support for positioning, pricing, and proposals; Lead customer workshops to shape AI use cases and pilot opportunities; Act as voice of the customer to capture insights for cross-functional teams
Seniority
Director, strategic growth & mentorship
