AI and Experience Orchestration Director
Core
Lead AI and Experience Orchestration strategy for Genesys core account teams and clients, driving adoption of AI-powered customer experience solutions.
Role type
Senior IC sales director / subject matter expert (AI & CX)
Builds
Genesys native AI and Experience Orchestration portfolio
Domain
Enterprise software, cloud, AI, customer experience
Deliverable
client delivery
Required skills
AI subject matter expertise, pre-sales, sales overlay/specialist experience, C-level engagement, deal strategy, territory planning, pipeline creation, opportunity progression, forecasting, sales campaign execution, enablement, customer workshop leadership, use case definition, pricing and proposal development, cross-functional partnership, strategic prioritization
Preferred skills
Selling leading AI solutions for customer experience or contact centre transformation
Technologies
Genesys Cloud, Agentic Orchestration Platform, conversational AI
Responsibilities
Lead detailed discussions with technical and business stakeholders; Engage with senior and C-level leaders to orchestrate complex opportunities; Influence and guide deal strategy with account executives; Drive field execution of sales campaigns and enablement initiatives; Serve as a trusted subject matter expert modeling best practice sales motions; Provide hands-on support for positioning, presentations, pricing, and proposals; Lead customer workshops to shape AI use cases and pilot opportunities; Act as the voice of the customer to capture insights for cross-functional teams; Identify strategic priorities and develop AI-led opportunity pathways
Seniority
Senior, hands-on IC with strategic growth focus