Principal CX Advisory Consultant
Core
Strategic advisory role bridging Genesys and customer CX strategy to drive digital transformation and AI adoption in contact center operations.
Role type
Senior IC Principal CX Advisory Consultant
Builds
CX transformation roadmaps, functional designs, and change management programs for enterprise clients
Domain
Customer Experience (CX) / Contact Center Operations / Digital Transformation (via careerplan.io/jobs/JR112334-1-principal-cx-advisory-consultant-at-genesys)
Deliverable
product features
Required skills
CX strategy, change management, business process analysis, stakeholder engagement, project leadership, analytics, Agile methodologies
Preferred skills
Genesys Cloud platform experience, C-level executive engagement
Responsibilities
Partner with strategic customers to identify and prioritize CX challenges; Analyze business processes to recommend journey improvements; Collaborate on CX transformation roadmaps; Develop functional designs for customer journey flows; Lead change management and adoption programs; Leverage analytics to measure CX outcomes; Build trusted relationships with customer executives and internal teams
Seniority
Senior, hands-on IC
