Senior Partner Account Manager
Core
Drive partner-led sales of Genesys AI-powered customer experience solutions in the Africa market, expanding the partner ecosystem and enabling partners to sell CX offers leveraging AI.
Role type
Senior Partner Account Manager (Enterprise SaaS)
Builds
AI-driven customer experience offers and services for enterprise clients
Domain
Customer Experience (CX) / Artificial Intelligence / Enterprise SaaS
Deliverable
production ML models | product features | client delivery
Required skills
Enterprise SaaS sales, co-sell mechanics, pipeline creation, value selling, competitive positioning, executive communication, strategic partner planning, joint business plan execution, partnership agreement negotiation, go-to-market strategy development
Preferred skills
Cloud or SaaS-based software sales experience, French language proficiency, knowledge of cloud architectures, data & AI governance
Technologies
Genesys Cloud, AI orchestration platforms
Responsibilities
Drive business plans to accelerate partner-led sales of Genesys solutions; support the sales cycle through named partners; enable partners to attract and develop customer relationships; collaborate on pipeline development to identify and close opportunities; recruit partners committed to AI innovation; deliver joint partner business and marketing plans; work with direct sales teams to provide partner visibility; structure and negotiate partnership agreements; develop operational and go-to-market strategies incorporating AI as a differentiator
Seniority
Senior, hands-on IC