Services Engagement Director
Core
Lead consultative sales engagements and drive services revenue growth for the Poland and ECSEI region, focusing on complex, high-stakes deals and C-suite stakeholders.
Role type
Senior individual contributor services sales director
Builds
Strategic service engagements and long-term customer relationships for Genesys Cloud AI-powered experience orchestration
Domain
Enterprise SaaS / Customer Experience (CX) / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
consultative selling, pipeline management, bid process leadership, C-level stakeholder engagement, strategic business planning, negotiation, financial modeling, SaaS sales, contact center domain knowledge
Preferred skills
AI vision articulation, emerging tech trends, commercial/legal documentation, multi-language communication
Technologies
Genesys Cloud, CRM tools
Responsibilities
Lead consultative sales engagements, generate and manage new services pipeline, drive end-to-end bid process, collaborate cross-functionally, build trusted advisor relationships, monitor delivery progress, maintain forecasting and pipeline management
Seniority
Senior, hands-on IC