Sr. Director, Global Partner Strategy & Programs
Core
Define and execute Genesys's global partner strategy and programs to drive partner-led growth, scale, and long-term business success for an AI-powered customer experience orchestration platform.
Role type
Senior Director, Global Partner Strategy & Programs
Builds
Global partner ecosystem, incentive structures, support center operations, and partner digital experience (portal/web)
Domain
Enterprise SaaS / Customer Experience (CX) / AI / Partner Ecosystems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Global partner strategy design, partner tiering and segmentation, incentive program design, stakeholder alignment, performance governance, team leadership, ambiguity navigation, cross-functional influence
Preferred skills
MBA or equivalent, 15+ years senior leadership in global partnerships, hyperscaler marketplace/co-sell experience, Partner Stack proficiency, Salesforce functional knowledge, global GTM model expertise
Technologies
Salesforce, Partner Stack, Microsoft Office suite, project planning software
Responsibilities
Define annual global partner strategy and execution roadmaps; Own partner tiering, segmentation, and KPI frameworks; Design and manage global partner incentive and rebate structures; Lead the global virtual partner support center and improve AI-driven efficiencies; Own strategic vision and execution of the partner portal and digital experience; Lead and develop a high-performing global partner team
Seniority
Senior, hands-on IC with strategic oversight and team leadership
