Senior Worldwide Partner Specialist Solutions Architect, Applied AI Partner Solutions Architecture
Core
Drive go-to-market strategy and provide advanced technical expertise for AWS Contact Center solutions to help customers solve complex business challenges.
Role type
Senior Solutions Architect (Contact Center/Cloud)
Builds
Innovative AWS Contact Center solutions for small/mid-market to enterprise customers in public sector and healthcare.
Domain
Cloud Computing / Contact Center / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Contact center domain expertise, IT development or consulting experience, software or internet industry background, design and implementation of applications and infrastructures, cloud computing knowledge, systems engineering, networking, data & analytics
Preferred skills
Infrastructure architecture, database architecture, end user or developer community engagement
Technologies
AWS, Amazon Connect
Responsibilities
Represent customer and partner voice to product teams, provide advanced technical knowledge to unblock partners, own technical standards for specialist artifacts, collaborate on GTM strategy and field marketing, act as thought leader via blogs and public events, guide internal community of technical experts, design and deliver practice improvements for partners
Seniority
Senior, hands-on IC