Senior Applied AI Partner Solutions Architect, AAIS Connect Decisions
Core
Senior Solutions Architect driving go-to-market strategy and technical enablement for AWS Contact Center solutions, helping partners and customers build innovative solutions for complex challenges.
Role type
Senior Solutions Architect (Contact Center/Cloud)
Builds
AWS Contact Center solutions and architectures for enterprise and public sector customers
Domain
Cloud Computing, Contact Center, Customer Experience (CX)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud architecture, Contact Center domain expertise, Go-to-market strategy, Technical consulting, Legacy migration, AWS technologies
Preferred skills
Software development experience, DevOps perspective, Public speaking, Thought leadership
Technologies
AWS, Cloud computing platforms
Responsibilities
Represent customer and partner voice to product teams, Provide advanced technical knowledge to unblock partners, Own technical standards and artifacts, Collaborate on GTM strategy and field marketing, Act as thought leader via blogs and events, Guide internal community of technical experts, Design and deliver practice improvements for partners
Seniority
Senior, hands-on IC with strategic focus