Client Solutions Consultant
Core
Post-implementation strategic solution advisor optimizing performance and value realization of Zelis products for small to medium healthcare clients.
Role type
Client Solutions Consultant (Strategic Account Advisor)
Builds
Client engagement, product utilization, and value demonstration for healthcare payers and providers
Domain
Healthcare financial services / Payer-Provider relations
Deliverable
client delivery
Required skills
Client relationship management, CRM administration, data-driven insights, project management, contract management, revenue monitoring
Preferred skills
Cost management, electronic payments, healthcare communications, provider network relations, Salesforce.com, MS Suite
Technologies
Salesforce.com, Excel, PowerPoint, JIRA
Responsibilities
Serve as primary point of contact for business unit interactions; oversee client expectations and handle escalations; monitor progress toward mutually established goals; drive product utilization and adoption; lead initiatives for revenue growth; deliver business reviews with performance recommendations; partner with Strategic Client Executive on account strategy; identify upselling and cross-selling opportunities; advise on revenue metrics and develop recovery plans for underperformance.
Seniority
Mid-level, hands-on IC
