Professional Services Manager
Core
Lead complex professional services engagements for health plan customers, translating regulatory and operational challenges into practical plans to improve adoption and outcomes in Quality/HEDIS, CMS Stars, and Risk Adjustment programs.
Role type
Senior Professional Services Manager (Healthcare Payer Solutions)
Builds
Customer adoption, retention, and expansion of payer solutions and services
Domain
Healthcare / Payer Services / Regulatory Compliance
Deliverable
client delivery
Required skills
Health plan Quality/HEDIS, CMS Stars, and Risk Adjustment program delivery; Healthcare data and billing concepts; Stakeholder management; Regulatory interpretation; Cross-functional partnership; Strategic planning
Preferred skills
Professional services or consulting experience; Snowflake and/or SQL; Direct customer-facing experience
Technologies
Microsoft Office (Access, Excel, Word, Outlook); Snowflake; SQL
Responsibilities
Manage multiple concurrent professional services engagements; Serve as primary client-facing contact for assigned programs; Assess customer goals and guide solution application; Identify and resolve issues and risks; Deliver customer education and documentation; Partner with sales and implementation teams to drive adoption
Seniority
Senior, hands-on IC