Senior Solutions Consultant
Core
Design and sell AI-powered customer experience (CX) strategies and solutions for enterprise clients in the SOLA region, focusing on Argentina and Chile.
Role type
Senior Solutions Consultant (Pre-sales)
Builds
AI-enabled customer experience transformations and Genesys Cloud solutions
Domain
Customer Experience (CX), Contact Center as a Service (CCaaS), Artificial Intelligence (GenAI)
Deliverable
production ML models | product features | client delivery
Required skills
Pre-sales consulting, Solution architecture, CX strategy, AI capabilities positioning, Cloud architecture, Enterprise client engagement, Business case development
Preferred skills
Experience in Argentina and/or Chile markets
Technologies
Genesys Cloud, CCaaS, APIs, Integrations
Responsibilities
Partner with sales to design AI-powered CX strategies, Lead consultative discovery sessions, Deliver demos and presentations, Design scalable architectures, Identify AI use cases, Build business cases linked to ROI, Support RFx processes, Act as a trusted advisor
Seniority
Senior, hands-on IC