Senior Manager, Global Commercial Renewals
Core
Lead the global commercial renewal team to own the end-to-end renewal process (confirmation, negotiation, close) for enterprise software/SaaS customers.
Role type
Senior Manager, Global Commercial Renewals
Builds
Renewal revenue and pipeline for Tricentis' model-based automation testing platform
Domain
Enterprise Software / SaaS
Required skills
Team leadership, commercial negotiation, objection handling, pricing strategy, Salesforce CPQ, pipeline hygiene, cross-timezone management, process improvement
Preferred skills
Salesforce CPQ, enterprise software renewals experience
Responsibilities
Lead 14 Renewal Specialists and Managers across NAC, EMEA, and APAC shifts; enforce process standards (CPQ, Salesforce hygiene, forecast accuracy); coach team on customer-facing commercial excellence; monitor team-level metrics (on-time rate, uplift, forecast reliability); manage handoffs with Customer Value organization.
Seniority
Senior Manager, hands-on IC with team leadership