Customer Growth Executive
Core
Build and maintain trusted relationships with assigned Tier 1 clients to achieve overall customer health and growth, serving as the focal point for meeting client business and technical expectations.
Role type
Senior Customer Growth Executive (Account Management)
Builds
Client account setup, route management, sender registration, and ongoing business growth strategies for CPaaS clients.
Domain
Cloud Communications (CPaaS) / Telecom
Required skills
Client relationship management, KPI tracking (gross profit, margin, cross-sells), traffic analysis and forecasting, cross-functional coordination, product adoption strategy, competitive positioning.
Preferred skills
Knowledge of client business processes, industry trends, internal tool proficiency (Qlik, Salesforce).
Technologies
Qlik, Salesforce (SF), CPaaS platforms.
Responsibilities
Meet and exceed quarterly KPIs for assigned clients; coordinate internal teams to fulfill client requirements; analyze and forecast client traffic to maximize revenue; update client engagement activities in dedicated tools; promote client perspective to internal stakeholders.
Seniority
Senior, hands-on IC