Senior Client Success Manager
Core
Serve as the primary point of contact for a portfolio of clients to drive satisfaction, retention, adoption, and growth by building trusted relationships and ensuring maximum value from IPS solutions.
Role type
Senior Client Success Manager
Builds
Customer success plans, QBRs, and retention initiatives for parking and telecommunications clients
Domain
Fintech / Parking technology / Telecommunications
Deliverable
client delivery
Required skills
Strategic client management, relationship building, change management, issue resolution, cross-functional collaboration, mentorship, CRM proficiency, technical aptitude
Preferred skills
Associate or bachelor's degree in business/communications/marketing, 2+ years in customer success/account management, experience with business reviews, presentation skills, Microsoft Office Suite
Responsibilities
Manage client accounts and serve as primary relationship owner, conduct Quarterly and Annual Business Reviews, maintain regular client engagement and identify growth opportunities, guide customers through product enhancements and process changes, maintain ownership of customer issues and partner with support teams, mentor team members and contribute to process development
Seniority
Senior, hands-on IC with mentorship responsibilities