Customer Growth Executive
Core
Drive customer satisfaction, retention, and growth for Tier 1/Tier 2 clients by building strong relationships, coordinating internal resources, and developing strategies to enhance client engagement.
Role type
Senior Individual Contributor Customer Growth Executive
Builds
Cloud communication platform services and SaaS solutions for global enterprise clients
Domain
Cloud Communications / CPaaS / Telecommunications
Deliverable
client delivery
Required skills
Account management, strategic planning, client advocacy, performance metrics analysis, internal coordination, cross-sell/up-sell strategy, traffic forecasting, product adoption analysis
Preferred skills
Knowledge of Infobip products and platform, understanding of client business processes, industry trend awareness, mentorship capabilities
Technologies
Qlik, Salesforce (SF), CPaaS platforms
Responsibilities
Build and maintain trusted relationships with assigned Tier 1 clients to achieve customer health and growth; Serve as a focal point for clients regarding business and technical expectations; Coordinate different teams to best serve customer needs; Meet and exceed quarterly KPIs for assigned clients; Work closely with Customer Success for existing and future SaaS business; Analyze and forecast client traffic to ensure business growth and minimize losses; Power user for internal tools to improve account setup and troubleshooting; Coordinate internal teams to fulfill client requirements; Update client engagement activities in dedicated tools; Promote client perspective to internal stakeholders; Mentor and onboard other team members
Seniority
Senior, hands-on IC