Mid Market Customer Growth Executive
Core
Drive client satisfaction, retention, and growth for Tier 2 customers by building trusted relationships, managing account operations, and collaborating on commercial and technical topics.
Role type
Mid-market customer growth executive (entry-level)
Builds
Client relationships, account operations, and business growth within the cloud communication platform domain
Domain
Cloud communications (CPaaS) and SaaS
Required skills
relationship building, account management, traffic analysis, forecasting, cross-functional coordination, KPI tracking, risk monitoring
Preferred skills
SaaS/CPaaS exposure, CRM usage, curiosity about communication platforms
Technologies
internal account management tools, traffic monitoring systems, CRM, reporting tools
Responsibilities
Build and maintain trusted relationships with assigned Tier 2 clients; Act as the focal point for client business and technical expectations; Meet and exceed quarterly KPIs including gross profit, margin, and NRR; Coordinate with internal teams for account setup and service adoption; Monitor client health to minimize financial and operational risks; Analyze and forecast client traffic to ensure business continuity.
Seniority
Entry-level, hands-on IC