Mid Market Customer Growth Executive
Core
Drive client satisfaction, retention, and growth for Tier 2 customers by managing account operations, forecasting traffic, and collaborating on cross-sell opportunities.
Role type
Mid-market customer growth executive (entry-level)
Builds
SaaS business growth and Tier 2 to Tier 1 transitions
Domain
Cloud communication (CPaaS) and telecommunications
Deliverable
client delivery
Required skills
client relationship management, traffic analysis and forecasting, KPI tracking, cross-functional coordination, account setup and monitoring, risk mitigation
Preferred skills
SaaS or CPaaS experience, CRM proficiency, product curiosity
Technologies
internal account management and monitoring tools
Responsibilities
Build trusted relationships with Tier 2 clients; act as focal point for business and technical expectations; meet quarterly KPIs on gross profit, margin, and NRR; coordinate account setup and routing; monitor client health to minimize risks; analyze and forecast client traffic; facilitate transitions to Self Service or Managed services.
Seniority
Entry-level, hands-on IC