Account Manager
Core
Foundational Account Manager building and nurturing relationships with high-growth customers, driving adoption, expansion, and commercial health for a cloud platform for AI-native developers.
Role type
Foundational Account Manager (PLG environment)
Builds
Scalable customer engagement programs, onboarding journeys, and lifecycle campaigns for a developer cloud platform
Domain
Cloud Infrastructure / Developer Tools / AI-native applications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Account management, commercial mindset, contract negotiation, churn risk mitigation, product usage data analysis, strategic thinking, stakeholder management, PLG environment experience, process building
Preferred skills
Experience with hyperscalers, cloud platform solutions, customer migration, founding/early team member experience
Technologies
Cloud platforms, managed platform services, hyperscaler solutions
Responsibilities
Manage a large book of ~300 commercial accounts using a programmatic engagement model; Build and run scalable programs that drive adoption and expansion; Proactively share best practices and technical guidance with Customer Engineers; Identify and prioritize accounts for targeted interventions to mitigate churn; Own and execute contracting motions including renewals and expansion; Partner cross-functionally to surface customer insights and influence product improvements; Track and report on program performance metrics
Seniority
Mid-level, hands-on IC
