Operations Service Coordinator

Budapest, HungaryRemoteFull-time2026-10-14 → 2026-10-16

Remote

Core

Own overall relationship with clients in scope, ensuring retention, increasing adoption, and guaranteeing satisfaction and success with solutions.

Role type

Operations Service Coordinator (Customer Success)

Builds

Client relationships and platform adoption for enterprise users

Domain

SaaS / Enterprise Field Operations

Deliverable

client delivery

Required skills

client relationship management, data mining, KPI monitoring, cross-departmental advocacy, end user support, analytical skills, problem solving

Preferred skills

Hebrew, Russian, French, German, Spanish

Technologies

Excel

Responsibilities

Conduct frequent reviews with customers to refresh platform knowledge and identify problem areas; Advocate customer needs and issues cross-departmentally; Identify potential risks and upsell opportunities; Ensure comprehensive end user support on own projects; Continuously monitor KPIs and undertake necessary adjustments.

About form

FORM is committed to cultivating and preserving a culture of diversity and inclusion. We recognize that we are better able to achieve our goals and live our core values when we have a diverse team of employees. We are an equal opportunity employer and do not discriminate against any employee or applicant for employment. We welcome the unique contributions that you can bring in terms of your education, opinions, race, colour, place of origin, religion, family status, marital status, physical or mental disability, sex, age, sexual orientation, or political beliefs.