Consulting & Customer Support Manager
Core
Strategic account manager and regional consulting lead for Airbus in APAC, bridging customer needs with post-sales solutions and driving business development.
Role type
Senior IC Customer Support Manager (Account & Consulting)
Builds
Post-sales strategies, consulting proposals, and operational alignment for key aviation accounts in the APAC region.
Domain
Commercial Aviation / Air Traffic Management / MRO Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Account strategy management, project governance, stakeholder management, risk and cost management, business case development, market intelligence, proposal writing, cross-functional collaboration
Preferred skills
CRM tools (Salesforce), analytics platforms (Qualtrics), Google Workspace, domain expertise in Supply Chain or Flight Ops
Technologies
Salesforce, Qualtrics, Google Workspace
Responsibilities
Manage end-to-end account strategy for assigned key accounts; drive APAC regional coordination for support and advisory activities; lead project execution and governance; oversee consulting growth and new business inquiries; own financial and operational objectives; cultivate relationships with airlines, authorities, and airports; define customer strategies and value creation opportunities.
Seniority
Senior, hands-on IC