Customer Support Manager
Core
Manage end-to-end customer support and services for civil helicopter operators across the UK, Ireland, Isle of Man, and Channel Islands, acting as the primary strategic relationship manager and single point of contact.
Role type
Senior Account Management & Customer Support Manager
Builds
Long-term customer relationships, support service delivery, and new business opportunities for Airbus Helicopter products
Domain
Aerospace / Helicopter Operations / Aviation Services
Deliverable
client delivery
Required skills
Strategic relationship management, account management, cross-functional collaboration, cost control and invoicing management, AOG event coordination, commercial offer leadership, customer satisfaction management, process improvement
Preferred skills
Knowledge of Airbus Helicopters products, UK rotary market experience, managing diverse customer profiles
Technologies
Salesforce, Airbus CX Platform Tool
Responsibilities
Serve as the primary strategic relationship manager and SPOC for a defined portfolio of customers; Proactively engage with customers through regular visits to build relationships and capture market intelligence; Own and lead the end-to-end delivery of customer support for all Support & Services activities; Drive high levels of customer satisfaction and secure future business growth; Oversee and execute the Customer Satisfaction Management process via the Airbus CX Platform Tool
Seniority
Senior, hands-on IC
