Account Manager
Core
Build and sustain individual relationships with all levels of contact within the Customer organisation, acting as an ambassador for the company to cover all aspects of group trading and ensure customer expectations are met through high-level service and compliance.
Role type
Account Manager
Builds
Airline catering services and luxury gourmet entertainment products
Domain
Aviation / Catering / Logistics
Deliverable
client delivery
Required skills
Account management, customer service, data analysis, strategic thinking, commercial awareness, project management, IT proficiency (Excel, Word, PowerPoint), food safety and hygiene understanding
Preferred skills
Strong interpersonal skills, presentation and team leadership, analytical and numeracy skills, forward planning
Technologies
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Attend internal and external meetings with clients acting as an interface between operations, health and safety, menu development, and senior management; oversee and manage customer audits (direct or third party); ensure inventory for nominated lines is captured and discussed bi-weekly with the client; investigate and respond to customer complaints, delays, and incidents; assist in coordinating trials with clear objectives and success criteria; capture performance data against contractual KPIs and flag trends regarding OTP and safety issues.
Seniority
Individual Contributor