Customer Happiness Intern - Remote
Core
Support authors and creative publishing professionals on the Reedsy platform, optimize conversion, and maintain high user satisfaction.
Role type
Customer Happiness Intern
Builds
Customer funnels (emails and in-app messages) to reactivate users and introduce features
Domain
Publishing / SaaS
Deliverable
product features
Required skills
Analytical thinking, Strong writing skills, Native-level English, Team collaboration, Initiative, Customer support experience
Preferred skills
Experience in marketplace or creative industry, Ambition, Sense of humour, French/Spanish/German fluency
Responsibilities
Offer support to Reedsy users, Review projects submitted on the platform, Build customer funnels, Maintain and update FAQ, Suggest product features based on user feedback, Contribute to maintaining high NPS
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