Airline Support Team Field Service Representative
Core
Provide 24/7 operational fleet and service delivery support for Rolls-Royce Civil Engine customers in Japan, managing product introductions, fleet plans, and contract administration.
Role type
Field Service Representative (Customer Services)
Builds
Operational support for commercial aircraft engines and related services
Domain
Aviation / Aerospace / Gas Turbines
Deliverable
client delivery
Required skills
gas turbine technical background, airline operations knowledge, line maintenance practices, contract administration, warranty management, business forecasting, IT literacy
Preferred skills
Japanese language proficiency, cultural awareness, ability to work in ambiguity
Technologies
various IT tools
Responsibilities
Develop working relationships with customers at all levels, provide 24/7 support to resolve issues, administer product and service contracts including monitoring warranties and debts, support new product introduction and customer readiness, prepare customer business forecast inputs and fleet plans, proactively identify problems and improvement opportunities
Seniority
Individual Contributor, operational level