Customer Growth Executive
Core
Drive customer satisfaction, retention, and growth for Tier 1/Tier 2 clients by building relationships, coordinating internal resources, and developing strategies to enhance engagement and business outcomes.
Role type
Customer Growth Executive
Builds
Cloud communication platform services and solutions
Domain
Telecom / Cloud Communications
Deliverable
client delivery
Required skills
Account management, strategic x-selling and upselling, client advocacy, performance metrics analysis, internal coordination, account setup and configuration, traffic forecasting, financial risk monitoring
Preferred skills
Mentorship, industry trend analysis, competitive intelligence
Technologies
Qlik, Salesforce (SF), Infobip CPaas platform
Responsibilities
Build and maintain trusted relationships with assigned clients to achieve customer health and growth; Proactively identify opportunities to increase customer spend and cross-sell new use cases; Serve as a focal point for client technical and business expectations; Coordinate internal teams to fulfill client requirements; Meet and exceed quarterly KPIs including gross profit, margin, and cross-sells; Analyze and forecast client traffic to maximize revenue and minimize losses; Monitor and mitigate health risks related to financial collections and netting.
Seniority
Individual Contributor