Customer Success Manager
Core
Nurtures and grows relationships with enterprise utility customers to drive adoption, renewals, and value realization for Itron's energy and water management solutions.
Role type
Senior Customer Success Manager (Enterprise Utilities)
Builds
Long-term partnerships and customer success outcomes for utility and city service providers
Domain
Utilities, Energy, Smart Infrastructure
Deliverable
client delivery
Required skills
Enterprise account management, SaaS lifecycle management, executive stakeholder engagement, strategic problem-solving, data analysis, cross-functional collaboration
Preferred skills
Utilities/energy industry experience, field operations technology knowledge, global matrixed organization experience, product partnership experience
Technologies
SaaS platforms, customer health metrics tools, NPS platforms
Responsibilities
Manage enterprise customer portfolio for adoption and renewals, co-create success plans, lead QBRs and executive briefings, monitor customer health metrics, escalate and resolve critical issues, champion customer voice to product teams
Seniority
Senior, hands-on IC
