Senior Technical Account Manager, Enterprise Support, Strategic Industries, Healthcare and Life Sciences, ES - INDIA
Core
Senior Technical Account Manager serving as a trusted advisor to enterprise customers in the Energy and Utilities vertical to enable their cloud journey and drive adoption of AWS services.
Role type
Senior Technical Account Manager (Strategic Industries)
Builds
AWS cloud adoption and operational health for enterprise accounts
Domain
Cloud computing, Enterprise Support, Energy and Utilities
Deliverable
client delivery
Required skills
distributed applications design/implementation/operations, technical engineering, infrastructure troubleshooting, systems administration, networking, DevOps, applications development, external enterprise customer-facing leadership, 24x7 operational services experience
Preferred skills
internal enterprise or external customer-facing technical lead experience, AWS services experience
Technologies
AWS (Compute, Storage, Database, Big Data/Analytics, Application-level services, Networking, Serverless)
Responsibilities
Develop trusting relationships with customers and understand business needs; Utilize technical skills to solve difficult support issues and technical challenges; Advocate for customer needs to overcome adoption blockers; Improve customer capabilities by running workshops, operations and architecture reviews; Ensure AWS environments remain operationally healthy whilst reducing costs; Work with customers across all levels from developers through to C-Suite executives; Collaborate across multiple functions within AWS including Solutions Architects and Sales Account Managers