Director, Customer Success
Core
Oversee strategic portfolio of electric utilities in the US, managing multi-year enterprise software deployments and acting as a trusted advisor to utility executives.
Role type
Director, Customer Success (Strategic Account Leadership)
Builds
Multi-year enterprise software engagements for electric utilities, integrating digital twin solutions into operational workflows.
Domain
Energy / Electric Utilities / Digital Twins / AI
Deliverable
production ML models
Required skills
Strategic account management, team leadership (4-5 direct reports), complex project delivery, stakeholder navigation, ROI framework definition, technical program governance
Preferred skills
Background in Engineering/Computer Science/Quantitative fields, familiarity with Python/SQL, experience with electric utilities or large-scale physical infrastructure
Technologies
Python, SQL, Digital Twin platforms
Responsibilities
Own end-to-end program delivery and long-term account success; Lead and coach a team of Customer Value Architects and Forward Deployed Engineers; Partner with utility leaders to define ROI and map digital twin workflows; Oversee execution of technical workstreams including data integration and platform configuration; Collaborate with Sales, Product, and Engineering to feed insights into the roadmap; Establish project governance frameworks and maintain communication cadences with executives.
