Associate Customer Success Manager - RDAF
Core
Managing post-go-live customer accounts in the US and India, ensuring solution usability, uptime, and data accuracy while driving sustainable revenue growth.
Role type
Associate Customer Success Manager (Enterprise Planning)
Builds
o9 Enterprise Planning Platform
Domain
Enterprise Planning / Supply Chain Management / AI-driven Decision Making
Required skills
Account management, solution usability validation, data load accuracy, workflow validation, SLA management, team leadership, project management, planning applications expertise
Preferred skills
Global environment experience, team motivation, career enhancement initiatives, R&D collaboration
Technologies
Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM
Responsibilities
Develop and strategically manage customer accounts for post-go-live services; resolve customer issues to ensure solution usability and uptime; validate e2e workflows and data loads; monitor and assign tasks to support consultants; coordinate with functional and technical teams for design issue resolution; maintain project documentation repositories; drive product enhancements with R&D.
Seniority
Senior, hands-on IC with team leadership
