Associate Customer Success Manager
Core
Managing post-go-live customer accounts in the US and India to ensure solution usability, uptime, and data accuracy while driving sustainable revenue growth.
Role type
Senior Associate Customer Success Manager (Support & Account Management)
Builds
o9 Enterprise Planning Platform (AI-first decision-making tool)
Domain
Supply Chain Planning & Enterprise Resource Planning
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Supply chain planning applications (SAP APO, SAP IBP, Manugistics, Oracle SCM), project management, team leadership, data validation, workflow coordination
Preferred skills
Experience building and managing global support teams, stakeholder management across functions
Technologies
SAP APO, SAP IBP, Manugistics, JDA Demand Fulfil, i2 Supply Chain Planner, Oracle SCM
Responsibilities
Manage customer accounts for post-go-live services, resolve customer issues and validate e2e workflows, monitor support consultants and drive resolution of design issues, maintain project documentation repository, act as single point of contact for platform upgrades and hotfixes
Seniority
Senior, hands-on IC with team leadership responsibilities
