Sr. Customer Success Manager
Core
Sr. Customer Success Manager driving business growth for enterprise clients by analyzing business objectives, setting KPIs, and delivering strategic insights to ensure renewal and upsell opportunities.
Role type
Sr. Customer Success Manager (Strategic Account Management)
Builds
Client success stories, strategic action plans, and value propositions for Fortune 1000 and enterprise clients.
Domain
Enterprise SaaS / Reputation Management / Customer Feedback Analytics
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Strategic account management, churn risk analysis, upsell strategy, data visualization, complex problem-solving, project management, enterprise client communication, Excel, PowerPoint
Preferred skills
B2B inside/outside sales, business development, renewals experience
Technologies
Excel, PowerPoint
Responsibilities
Manage full client lifecycle from onboarding to renewal; analyze account data to identify churn risks and upsell opportunities; present key performance metrics to stakeholders; collaborate with sales, product, and data science teams; drive revenue targets through strategic direction and KPI establishment.
Seniority
Senior, hands-on IC
