Senior Customer Success Manager
Core
Strategic advisor and industry expert managing complex, high-value customer relationships to drive transformational outcomes and ARR expansion in cyber risk management.
Role type
Senior Customer Success Manager (Strategic Account)
Builds
Strategic account plans, executive business reviews, and cross-functional expansion opportunities for enterprise security performance and digital supply chain clients.
Domain
Cybersecurity / Cyber Risk Management / Enterprise Software
Deliverable
client delivery
Required skills
Strategic account management, executive relationship management, cybersecurity domain expertise, thought leadership, mentorship, cross-functional influence, multi-year planning
Preferred skills
Industry certifications (CTPRP, CISSP, PMP, DASM), public speaking, recruiting
Technologies
Cyber risk frameworks, threat landscape analysis tools
Responsibilities
Own strategic relationships and outcomes for high-value accounts; Design and execute multi-year strategic account plans; Conduct executive business reviews demonstrating business impact; Build and maintain C-suite relationships as a trusted cyber risk advisor; Drive thought leadership initiatives to elevate customer maturity; Identify and develop cross-functional expansion opportunities; Mentor junior CSMs on account strategy and relationships; Lead initiatives to improve CS processes and practice effectiveness