Tech Lead - Application Support N 4C
Core
Lead and mentor a team of application support specialists to troubleshoot, resolve, and maintain complex enterprise applications.
Role type
Senior IC application support lead
Builds
Stable and performant enterprise application environments
Domain
IT Operations / Application Support
Required skills
Team leadership, Technical troubleshooting, Cross-functional collaboration, Documentation, Performance monitoring, Vendor coordination, Training delivery, Industry trend analysis
Preferred skills
Agile Methodology, Site Reliability Engineering, Unix Shell Scripting
Technologies
AWS, Kubernetes, Unix
Responsibilities
Lead and mentor a team of application support specialists, Provide technical expertise to troubleshoot complex application issues, Collaborate with cross-functional teams to maintain applications, Develop and maintain support documentation, Monitor application performance, Coordinate with vendors for escalated cases, Conduct regular training sessions
Seniority
Senior, hands-on IC with mentorship responsibilities
