Employee Relations Manager
Core
Provide customer service and HR support for workplace concerns, policy interpretation, performance issues, and investigations in a high-volume, regulated mortgage environment.
Role type
HR Employee Relations Manager
Builds
Compliant, high-performance workforce across 700+ branches
Domain
Financial Services / Mortgage Lending
Deliverable
client delivery
Required skills
Employment law knowledge, investigation skills, documentation, risk assessment, performance management, termination management, training delivery, multi-state operations experience
Preferred skills
HR certification (PHR/SPHR/SHRM-CP), retail mortgage or financial services industry experience, 5+ years of HR experience
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Serve as primary HR contact for workplace concerns and policy interpretation; Advise managers on progressive discipline, PIPs, and termination decisions; Conduct investigations into policy violations, harassment, and discrimination; Manage voluntary and involuntary terminations; Coordinate offboarding processes; Provide data-driven insights on HR trends; Deliver training to managers on performance management and employee relations.
Seniority
Mid-Senior level, hands-on IC
