Field Service Team Manager
Core
Lead a team of ~10 Field Service Technicians to maintain operational capability for decanters and heat exchangers, balancing customer needs with business goals.
Role type
Senior Field Service Team Manager
Builds
Service operations for decanters and heat exchangers
Domain
Industrial equipment maintenance (energy, water, food, shipping)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership, customer experience management, service process management, coaching and development, performance reviews, remote team management, technical execution of service tasks, service planning and resource allocation
Preferred skills
Sales process knowledge, Alfa Laval equipment expertise (decanters)
Technologies
N/A
Responsibilities
Lead and direct the service team to ensure strong customer orientation; Develop, motivate, and coach direct reports; Conduct employee reviews and update competence profiles; Manage people in remote areas; Execute specific service tasks for complex products; Collaborate with Service Coordinators for planning and skill-based resource selection
Seniority
Senior, hands-on IC