Service Manager
Core
Lead service operations for Northwest and Kalgoorlie, WA, directing field activities and resources to achieve revenue, growth, and operational objectives.
Role type
Service Manager (Field Operations)
Builds
Service outcomes for customers in industrial maintenance, lifting equipment, cranes, and heavy industry
Domain
Industrial maintenance, material handling, heavy industry
Deliverable
client delivery
Required skills
Trade qualification (Electrician or Mechanical Fitter) or Business Management degree, leadership of field service teams, scheduling and productivity management, safety compliance (ISO 14001/45001), financial awareness (job costing, margins), customer relationship management, travel to Pilbara and interstate
Preferred skills
Experience in industrial maintenance, lifting equipment, cranes, manufacturing, or heavy industry
Technologies
None explicitly listed
Responsibilities
Direct service team to achieve operational effectiveness, monitor service metrics (profitability, productivity), ensure safety policy adherence, maintain customer and supplier relationships, review job performance and approve timesheets, coordinate equipment and vehicle maintenance, identify training needs and collaborate with Sales
Seniority
Mid-to-Senior, hands-on IC